The efficiency
and politeness of the person who dealt with your call when you
first contacted the Practice
Excellent
Good
Fair
Dissatisfied
Further
comments:
The way
that you were treated by the receptionist and/or nursing staff
when you arrived
Excellent
Good
Fair
Dissatisfied
Further
comments:
The
amount of time beyond your appointment time that you waited
to be seen by the vet
I went straight through
Less than 10 minutes
Less than 20 minutes
Less than 30 minutes
Longer than 30 minutes
Was not seen
Further
comments:
The
cleanliness, comfort and lack of odours
Excellent
Good
Fair
Dissatisfied
Further
comments:
The
friendliness, patience and politeness of the vet
Excellent
Good
Fair
Dissatisfied
Further
comments:
The
way that the vet explained your pet's condition and treatment
Excellent
Good
Fair
Dissatisfied
Further
comments:
Please
answer the following, ticking all that apply:
I
am aware that St Helen's provides the following:
A full time veterinary surgeon
Operating theatre
Dental treatment with ultrasonic descaling and polishing
In-house blood tests
X-ray equipment
A
member of staff has given me advice about:
Vaccinations
Pet nutrition
Dog training
Worming
Breeding or neutering
Flea control for pets and their environment
Insurance
I
consider that St Helen's provides a professional service and
represents good value for money
Yes
Maybe
No
Further
comments:
I
am likely to return and/or recommend St Helen's Veterinary Practice
Yes
Maybe
No
Further
comments:
Was
there a particular experience that made a difference to your
visit to St Helen's?
Any
further comments or suggestions
First Name
Surname
Address
Postcode
Telephone
Number
e-mail
Pet's Name