Help Us With Your Comments

 

St Helen's Veterinary Practice wishes to provide the best quality, complete healthcare for your pet. Please help us to improve our service by completing the form below and sending us your views.

Please be assured that all answers are confidential and data will only be used to improve our service.

Please rate the following:

The efficiency and politeness of the person who dealt with your call when you first contacted the Practice
Excellent
Good
Fair
Dissatisfied
Further comments:
The way that you were treated by the receptionist and/or nursing staff when you arrived
Excellent
Good
Fair
Dissatisfied
Further comments:
The amount of time beyond your appointment time that you waited to be seen by the vet
I went straight through
Less than 10 minutes
Less than 20 minutes
Less than 30 minutes
Longer than 30 minutes
Was not seen
Further comments:
The cleanliness, comfort and lack of odours
Excellent
Good
Fair
Dissatisfied
Further comments:
The friendliness, patience and politeness of the vet
Excellent
Good
Fair
Dissatisfied
Further comments:
The way that the vet explained your pet's condition and treatment
Excellent
Good
Fair
Dissatisfied
Further comments:

 

Please answer the following, ticking all that apply:

I am aware that St Helen's provides the following:
  A full time veterinary surgeon
  Operating theatre
  Dental treatment with ultrasonic descaling and polishing
  In-house blood tests
  X-ray equipment

A member of staff has given me advice about:
  Vaccinations
  Pet nutrition
  Dog training
  Worming
  Breeding or neutering
  Flea control for pets and their environment
  Insurance

I consider that St Helen's provides a professional service and represents good value for money
Yes
Maybe
No
Further comments:
I am likely to return and/or recommend St Helen's Veterinary Practice
Yes
Maybe
No
Further comments:
Was there a particular experience that made a difference to your visit to St Helen's?
Any further comments or suggestions

First Name

Surname

Address

Postcode

Telephone Number

e-mail

Pet's Name


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